Support

Contact us

• Customer service: 6567, from any phone in Iraq
• WhatsApp: +964 786 150 5050

In the app, Profile → Help & contact answers common questions and has the same ways to reach us.

Orders and delivery

An order placed in the app is confirmed automatically as you place it, usually within seconds, and we call you to arrange delivery. If a piece is no longer in stock, the app tells you straight away and the order is not placed. Delivery is free across Iraq, and you pay in cash when it arrives.

You can cancel free of charge until the order ships: from the order’s page in the app (Profile → Orders), or by calling us. Once an order is confirmed, the app shows the cancellation as requested until our team has carried it out.

While the app is in its public test, orders are marked as test orders: they are not delivered or charged, and nobody will call you about them.

Damaged or not as described

Open and inspect your delivery at the door. If a piece arrives damaged or not as described, refuse it on the spot, or report it within 48 hours on 6567 or WhatsApp. Our team reviews the report, then collects or exchanges the piece.

Your account and your data

Change your name, contact details and addresses in Profile → Settings. To close your account, see Delete your account.

For anything about your personal data, call us or message us on WhatsApp. The privacy policy explains what we keep, why, and who helps us.