Privacy policy

Who we are

The Home Center app, on iPhone, iPad and Android, is run by AL HUSNA GENERAL TRADE AND COMMERCIAL AGENCIES LIMITED, trading as Al-Hasani Home Center, of Baghdad, Iraq ("we", "us"). This policy explains how we handle personal information in the app and in the orders you place through it. For any question about it, call 6567 or message us on WhatsApp at +964 786 150 5050.

What you give us

• Sign-in: your mobile number or e-mail address. If you use Sign in with Apple, Apple gives us your name and an e-mail address, which may be a private relay address.
• Profile: your first and last name and your date of birth, and, if you choose, your gender, your governorate, a second phone number and a profile photo.
• Addresses: for each address, its label, phone number, governorate, area, street, building, floor, apartment, nearest landmark and notes, and the pin you place on the map, if you place one.
• Orders: the pieces you order and their prices, the delivery address, the phone number we call about it, and the name of the person you are buying for, if you send a gift.
• Things you save: your saved pieces, your basket, your Selection (rooms, sizes, budget, notes and decisions) and the pieces you ask us to tell you about when they are back in stock.
• Returns: the pieces you report, the reason, your notes and up to four photos.
• Your choices: whether you want offers by WhatsApp, e-mail or notification, and your notification settings.

What the app records

• Your language, whether you signed up on iPhone or Android, and when you last opened the app, to the nearest hour.
• If you allow notifications: a notification token for your phone, with its platform, language and app version.
• Your last 8 searches and the last 10 products you viewed. These stay on your phone and are not sent to us.

The app contains no advertising, analytics or tracking tools, and does not follow you across other apps or websites. It takes no card details: you pay in cash on delivery.

Location, camera and photos

• Location: only if you allow it, and only while you use the app: to centre the map when you place a delivery pin, and to show how far you are from our showrooms. Only the pin you save on an address is kept, and you can enter an address without one. The pin’s position is sent to your phone’s map service (Apple’s, on iPhone and iPad) to look up the name of the area.
• Camera: to scan a product’s barcode in a showroom, and to take a profile photo if you choose to. Scans are looked up on your phone and are not kept.
• Photos: to choose a profile photo, or to add photos to a return request.

You can change these permissions at any time in your phone’s settings.

How we use it

• To create your account and sign you in, including sending your sign-in codes.
• To call you about your orders, deliver them, and handle cancellations and damage reports.
• To keep your saved pieces, basket, Selection and addresses the same on all your devices.
• To send the notifications you choose: order updates, back in stock and price drops on pieces you saved, and offers only if you switch them on.
• To check that you are 13 or older.
• To understand who uses the app, for example by age group, gender, governorate and how often people shop, in reports used only within the company.
• To keep the app and your account secure, and to meet our legal obligations, such as keeping sales records.

Who helps us

We do not sell your personal information. We share it only with the companies that help us run the app, and each receives only what its job needs:

• Supabase hosts our database, sign-in and file storage, in Frankfurt, Germany.
• DigitalOcean runs, in Frankfurt, the service that passes your orders to our sales system.
• Odoo (Odoo S.A.) is our sales and inventory system. Your orders become sales orders there, confirmed automatically, with your name, phone numbers, delivery address, map pin and delivery notes; we read back from it whether each order has been confirmed, loaded for delivery, delivered or cancelled, to show that in the app and in your order notifications.
• Meta delivers sign-in codes by WhatsApp. It receives your mobile number and the code.
• Resend delivers sign-in codes by e-mail. It receives your e-mail address and the code.
• Apple provides Sign in with Apple and the maps and place names in the app, and delivers notifications to iPhones and iPads.
• Expo passes notifications to Apple and Google to deliver, and delivers updates to the app. It receives your notification token and the text of the notification, and, when the app checks for an update, your device type and the app's version.

Our staff see what they need to handle and deliver your orders and to answer you. We may also disclose information when the law requires it. Some of these companies are based outside Iraq, in the European Union and the United States, so your information is stored and handled there.

When you share something

When you share your basket or your Selection, the link includes your name and goes to whoever you send it to. When you call us or message us on WhatsApp, those services handle the call or the message under their own terms.

Orders placed for you in a showroom

If our staff place an order for you in one of our showrooms, they record your name and mobile number so that we can call about it and deliver it, and the order is kept in our sales records.

How long we keep it

• Your account and what is in it: until you delete the account. A closed account is deleted for good, photos included, 30 days after you close it, or straight away if you choose Delete now. See how to delete your account.
• An account whose sign-up was never finished is deleted after 30 days.
• Orders stay in our sales records, with their delivery details, for as long as the law requires, including after you delete your account.
• A checkout quote is deleted within about two hours. Sign-in codes expire after 10 minutes.
• Our providers keep technical logs, such as the IP address a request came from, for a limited time, for security and to fix problems.
• On your phone, signing out removes your saved items, addresses and orders, but keeps your name, the number or e-mail you used, and your recent searches and viewed products, so signing back in is quicker; a change that had not reached us yet waits to be sent when you sign back in. Deleting your account removes all of it.

Your choices and rights

• See and change your details by tapping your name at the top of Profile, and your addresses in Profile → Addresses.
• Switch offers by WhatsApp or e-mail on or off in the same place, and choose your notifications in Profile → Settings → Notification settings.
• Turn location, camera, photos and notifications on or off in your phone’s settings.
• Delete your account at any time.
• Ask for a copy of the information we hold about you, or ask us to correct or delete it, by calling 6567 or messaging us on WhatsApp. We confirm who you are before we act on a request.

Children

The app is for people aged 13 and over, and sign-up asks for a date of birth to check. If the date shows someone younger, the app offers to remove the account straight away. If you believe a child under 13 has an account, tell us and we will delete it.

Security

Information travels between the app and our services encrypted. Each account can reach only its own data, sign-in tokens are kept in your phone’s secure storage, and the photos you upload are stored privately.

Changes to this policy

When this policy changes, we update this page and the date at the top.

Contact

Call 6567 or message us on WhatsApp at +964 786 150 5050.