Terms of use and sale

Who we are

The app is run by AL HUSNA GENERAL TRADE AND COMMERCIAL AGENCIES LIMITED, trading as Al-Hasani Home Center, of Baghdad, Iraq ("we", "us"). We may update these terms; the date at the top says when they last changed, and an order is governed by the terms in force when you placed it.

Your account

• You must be 13 or older to create an account.
• Keep your details accurate, and keep your phone and e-mail secure: that is where your sign-in codes go.
• You are responsible for what is done with your account. If you think someone else has used it, call us.

Products and prices

• Prices are in Iraqi dinar and include every fee. Delivery is free across Iraq.
• Photographs are our own. Colours and finishes can look different on a screen, so check the description and dimensions, or see the piece in one of our showrooms.
• Availability shown in the app is the stock in the warehouse your order is supplied from, less what is already reserved for other orders. It can change before you order; if a piece has run out, the app will not place the order.
• Some pieces are sold only as part of a set. Their page names the set, and they cannot be ordered on their own.

Placing an order

An order placed in the app is confirmed automatically as you place it, usually within seconds, once it reaches our sales system, and its pieces are reserved for you from our warehouse; the app then shows it as confirmed. If our sales system cannot confirm it, for example because a piece is no longer in stock, the order is cancelled at once, the app tells you why, and nothing is due. We call you to arrange delivery. The total shown when you place the order is the total you pay; if anything has changed after it is confirmed, we tell you on the call and you can change or cancel the order.

You pay in cash when your order is delivered. The app shows other payment methods as not yet available, and takes no payment itself.

While the app is in its public test, orders are marked as test orders: they are not delivered or charged, and nobody will call you about them.

Delivery

We deliver across Iraq free of charge, to the address you choose at checkout. We agree the delivery day with you when we call to arrange it.

Cancelling an order

You can cancel an order free of charge at any time before it ships: from the order’s page in the app, or by calling us. Before the order is confirmed, the app cancels it at once; once it is confirmed — usually within seconds of placing it — the app shows the cancellation as requested until our team has carried it out.

Inspection, damage and exchanges

Open and inspect your delivery at the door. If a piece arrives damaged or not as described, you can refuse it on the spot, or report it to us within 48 hours of delivery on 6567 or WhatsApp. Our team reviews the report, then collects the piece or exchanges it.

We do not take back pieces that arrived undamaged and as described. Where a product comes with a warranty, its cover is as stated for that product, and deleting your account does not end it. None of this affects any right you have under Iraqi law.

Using the app

• The app is for your own shopping. Do not use it to resell, to copy the catalogue, or to interfere with the app or with other people’s use of it.
• The photographs, text and design in the app are ours, or used with permission.
• We work to keep the app accurate and available, but it can sometimes be unavailable or contain a mistake. If a price or a detail is wrong, we tell you before your order is delivered, and you can change or cancel it.

Privacy

The privacy policy explains what we collect, why, who helps us, and your choices.

Law and contact

These terms are governed by the laws of the Republic of Iraq.

Questions about these terms: call 6567 or message us on WhatsApp at +964 786 150 5050.